Your Data, Your Control
At JhyapJhup Nepal, we respect your privacy and provide you with full control over your personal data. You may request the deletion of your account at any time through our mobile application or our website.
How to Delete Your Account
- 1Open the JhyapJhup Nepal App.
- 2Navigate to Account Settings or Profile.
- 3Tap on "Delete Account".
- 4Confirm your request (you may be asked to enter your PIN for security).
What happens next?
- Personal IdentityYour name, email, and phone will be permanently anonymized.
- Location DataAll saved addresses and GPS data are immediately destroyed.
- Device AccessNotification tokens (FCM) are revoked immediately.
- Loyalty & RewardsAny remaining points or coupons will be permanently forfeited.
Data Retention for Legal Compliance
In accordance with local financial regulations and tax laws, JhyapJhup Nepal is required to maintain records of historical transactions, invoices, and payment data. While your personal identity is removed from these records (anonymized), the transactional data itself is preserved to ensure the integrity of our financial audits and to prevent fraudulent activity.
Introduction
JhyapJhup Nepal Private Limited (referred to as "JhyapJhup Nepal" or "we" or "us") provides online and retail services through software, mobile applications, websites, and online services (collectively referred to as "services") that millions of people use daily. When you use our services, we collect certain information about you, your browser, and the devices you use to access our services.
We collect both personal and non-personal information when you use our services. Please read this privacy policy carefully to learn more about the information we collect from you when you use our services.
Personal Information
Information that can identify you, like your name, address, phone number, and email address, or unique device identifiers.
Non-personal Information
Information that cannot identifies you, such as your device model, OS version, and general usage patterns.
1. How we collect your information
We collect information only when we need to collect certain information to provide the service you are using. The type of information and its use depends on the service you are using and how you use it.
1.1. The information you provide us
When you send us a message, subscribe to our mailing list, or create an account, we collect the personal information you voluntarily provide, such as:
- Account Information: Name, email, phone number, home address, birthday, and photo.
- Information you upload: Photos, videos, and contacts you choose to sync.
- The content you create: Messages, posts, comments, and reviews.
1.2. The information we automatically collect
When you use our services, we collect information about your device and how you interact with our platform:
- Usage Information: IP address, date/time of interaction, and referrer URL.
- Device Details: Hardware model, OS version, and network status.
- Location: Approximate or precise location with your permission.
2. How we use your information
2.1. To prevent fraud
We use information to verify your identity and prevent illegal use of our services.
2.2. To communicate with you
We use your contact info to notify you of changes or provide support for issues.
2.3. To improve our service
We analyze performance and crash reports to fix bugs and improve usability.
2.4. To personalize experience
We use automated systems to provide a tailored experience and detect security risks.
4. How we protect your information
We protect our infrastructure with industry-standard encryption and monitoring. Our employees access data only under strict confidentiality agreements and when necessary. We regularly scan for security issues to keep your data safe.
5. How long we keep your information
The duration varies based on the type of data:
- Account Info: Kept until deletion request or 2 years of inactivity.
- Content: Kept until the sharing purpose is fulfilled.
- Logs: Automatically deleted after one year.
- Financial Records: Kept as long as required by law.
6. Your control over your information
8. Children's privacy
Our services do not knowingly collect information from children under 13. We do not allow children to submit personal details. If we discover a child has provided data, we delete it immediately.
Contact Us
If you have any questions regarding this privacy policy or your data, please contact our support team.