Prompt & Reliable Delivery
Delivery Areas
JhyapJhup currently offers delivery services within specific areas. Please check our website or app for the most up-to-date information on service areas.
Delivery Times
We offer flexible delivery windows throughout the day. Customers can choose their preferred delivery slot during checkout, subject to availability.
Delivery Fees
Delivery fees may vary based on order value, distance, and time of delivery. The exact fee will be displayed at checkout before you confirm your order.
Order Tracking
Once your order is dispatched, you can track its status in real-time through our app or website.
Contactless Delivery
We offer contactless delivery options. Please specify your preference during checkout.
Delivery Issues
In case of any issues with your delivery (delays, missing items, etc.), please contact our customer support immediately.
Undelivered Orders
If you're not available to receive your order, our delivery partner will attempt to contact you. If unreachable, the order may be returned to our facility, and you may be charged a restocking fee.
Simple Cancellation Process
Order Modifications
You can modify or cancel your order free of charge up until it enters the "Preparing" stage. Once an order is being prepared, modifications may not be possible.
Cancellation Window
Orders can be cancelled without charge up to 1 hour before the scheduled delivery time.
Late Cancellations
Cancellations made less than 1 hour before the scheduled delivery time may incur a cancellation fee to cover processing costs.
Refunds for Cancellations
Refunds for cancelled orders will be processed within 5-7 business days, depending on your payment method.
JhyapJhup Cancellations
In rare cases, we may need to cancel an order due to unforeseen circumstances (e.g., stock issues, severe weather). In such cases, you will not be charged, and we will notify you promptly.
How to Cancel
To cancel an order, please use the cancellation option in our app or website. If you're unable to cancel online, please contact our customer support immediately.
* JhyapJhup reserves the right to suspend accounts that show a pattern of frequent last-minute cancellations to maintain service quality for all customers.
Still have questions?
Our customer support team is here to help ensure your shopping experience with JhyapJhup is as smooth and satisfactory as possible.